CenturyLink’s idea of customer service

I was talking to my mom today regarding her home phone service. She relayed this experience she had with CenturyLink today.

My mom had been having problems for over a month with international calls being blocked from getting to her. Our family is from Australia (though my mom is a U.S. citizen by birth) so she gets lots of calls from there.

She explained the situation and asked them to fix it.

Tech: If you get a bundle this will be fixed.

Mom: I don’t want a bundle, I want international calls to my home unblocked.

Tech: Are you sure you don’t want a bundle.

Mom: No

Tech: Let me put you on hold.

My mom said the “hold” was not music but an explanation of “bundling” and why you should get it.

Automated System: If you elect to take a bundle you will be taken off hold.

Mom: (selected No to getting a bundle)

The Automated System hung up on her.

As you can imagine she was livid. She then got on the internet and searched and searched and discovered *78, and that corrected the problem.

I’ve heard of bad tech support, but this sounds like an intentional ploy by CenturyLink to force you into buying something you don’t want.


One response to “CenturyLink’s idea of customer service

  1. Pingback: CenturyLink customer service | Jed's

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